Refund Policy
Refund Policy
- The custom printing options and other services we give, you need to inform us at
- Pacific Packagings within 3 business days after receiving your order, if you find that your delivered item inadequate or not as per your specifications.
- We can't give a discount or credit to you; anyway, we will reprint your original order in the case that we made a mistake or think that your desired product is defective.
- Assurance of deformity is at the consideration of our management.
To get the reprint of your original order, you should submit digital photographs reporting the item deformity or return, at your own cost, otherwise the full amount of the first order to us will be refunded within 7 business days of taking the original order delivery. - Charges identified with the expedited processing orders are non-refundable.
FAQs – Refund Policy
Does Pacific Packagings offer refunds on custom packaging orders?
Because packaging is produced to custom specifications, refund eligibility generally depends on whether production has started and whether the order matches the approved proof.
Can I cancel my order before production begins?
Orders can typically be canceled or modified before the design proof is approved and production has started; contact the sales team as soon as possible to request changes.
What happens if my packaging arrives damaged or defective?
Contact Pacific Packagings with photos of the damaged or defective items so the team can review the issue and determine the appropriate resolution, such as a reprint or credit.
How do I request a refund or replacement?
Refund and replacement requests can be submitted by phone at (888) 890-9591 or by email at sales@pacificpackagings.com with your order details.
Are custom proofs and samples refundable?
Approved proofs and physical samples are generally non-refundable since they confirm your design before full production begins.
How long does it take to process a refund?
Refund processing times vary based on the payment method and the nature of the issue; the team will confirm an estimated timeline once your request is reviewed.
What information do I need to provide for a refund request?
Your order number, a description of the issue, and supporting photos (if applicable) help the team process your refund request quickly.
Where can I read the full Refund Policy?
The complete Refund Policy terms are outlined on this page and cover cancellations, damaged goods, and production-related issues.
